Terms and Conditions
Welcome to the digital.com.mt website terms and conditions.
These terms and conditions apply to your access to the digital.com.mt website. Please read these terms and conditions carefully before accessing and/or ordering any goods from our Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our Website.
The digital.com.mt website is operated by Energy Investment Ltd. whose registered address is Mayflower Court, St. Louis Street, Msida MSD 1465 Malta, VAT Number: MT 17182713.
- How the contract for the goods is formed between you and us.
After placing your order you will receive an automated acknowledgment. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched. Once we accept your order, a contract to purchase and deliver goods takes effect between you and digital.com.mt
The contract to sell goods to you only relates to those goods listed in the confirmation email. We will not be obliged to sell any other goods which may have been part of your order until the dispatch of your goods by us has been confirmed in a separate confirmation email.
- Our Goods
A description of the main characteristics of goods can be found on the product pages of the Website.
Prices for goods on the Website appear on the product pages and are inclusive of all VAT taxes.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores, catalogs or elsewhere.
The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or canceling it.
We are under no obligation to sell incorrectly priced goods to you at the incorrect price if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an error.
Some offers carry a maximum quantity per customer. If applicable, this is detailed on the individual offer.
- Data protection and privacy
We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your sensitive information to applicable industry standards.
During your visit to the Website, we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback and to provide you with the promotional information you have subscribed to.
Ordinarily, we do not have access to your financial information which is securely transferred directly to our card processing agents and who process it on our instructions.
digital.com.mt provides your name and delivery address to Paypal and the couriers that deliver your orders.
The Website can recognise past users by using cookies. Cookies personalise your visits to the Website to meet your individual preferences. digital.com.mt is not responsible for any data left in your cookies. You can clear or disable cookies by adjusting your internet settings.
When you supply your information to us, you accept the risks associated with the Internet and consent to our processing your information in accordance with this policy, and will not hold us responsible for any loss of your information unless we have breached our duty of care to you.
- Fraud Prevention
To help us prevent fraud, orders of 200 Euro or more may require a landline telephone number. Card fraud is illegal and perpetrators will be prosecuted.
Delivery costs are added to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered. Both Malta and Gozo delivery charges will be confirmed to you before your order is accepted.
- Split delivery
We may split delivery of your order into several parts based on stock availability. You will not be charged extra for this facility.
- Free delivery offers
Free delivery offers, when available, only apply to Malta and Gozo. Free delivery offers are sent using Standard delivery service. Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.
- Our Returns Policy
You may cancel your order any time within five (5) working days, beginning on the day you received the goods. We will refund the price of the goods in full and we will not reimburse you for the delivery costs you paid. Also, you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day, you give written a notice of cancellation.
To cancel an order, you must inform us in writing. You must also return the goods to us as soon as possible. The goods need to be in their original packaging with the original tags and the items in a sellable condition.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day, we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using, either the same method originally used by you or a different method that is agreed by both parties.
Any orders for personalised goods are non-returnable and non-refundable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
- Warranty and limitation of our liability
If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.
Whilst we adopt industry-standard protections against computer viruses we are not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.
Nothing in these terms and conditions are intended to affect your statutory rights.
- Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. By accessing our site you accept that communication with us will be primarily electronic through e-mail or notices posted on our website. For contractual purposes, by accessing this website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
- Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to digital.com.mt Or Energy Investment Ltd., or are used with permission from the owner.
The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.
We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible.
For complaints relating to orders placed through our website please contact Customer Services by using the Contact Form. To assist us in dealing with your complaint, please detail all aspects of the complaint, your order number, and your contact details.
- Our right to vary these terms and conditions
We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:-
Any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you;